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1.5 Based on 160 reviews Compare to others
  • Customers like
    • Website 7
    • Price 5
    • One agent was helpful 4
  • Customers don't like
    • Lack of customer service 25
    • Lack of response 19
    • Poor shipping 17
  • From mobile
  • Ooshirts
  • 17 hours ago
  • #786259

Worst company I have ever purchased shirts from. The shirts were printed incorrectly and the customer service was terrible to have the issue resolved and then the representative said she was just closing the claim case. Add comment

The order I placed arrived, on time, but with the worst screenprinting quality I’ve ever seen. How it was even approved to be sent out boggles my mind. Once I finally got customer service to acknowledge my existence, they offered me a 15% credit and claimed that they didn’t guarantee the quality of their screen printing…seriously. I asked for more, asked to talk to someone else… all requests were... Read more

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Bottom line is that they are too busy to meet delivery expectations and do not reply to customer inquiries. I wouldn't have such an issue with them if they would at least be honest about their turnaround times... if they are really that busy then they should just let everyone know that its gonna take a month to get your shirts, not a week. Right now I have sent 3 separate emails to them asking if... Read more

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I placed an order several weeks ago and chose the rush ship option for 25% extra. The shirts did not come as promised and still have not come after weeks of waiting. I have sent numerous email and tried to reach out by phone and live chat on their website. Nobody has answered my requests or even acknowledged receipt of them.. I have been polite and patient, but this is getting to be too much. I... Read more

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  • From mobile
  • Ooshirts
  • Jan 26
  • #777741

Ooshirts has an absolutely awful customer service system, they ignore emails and are also Cerys low at replying. They cannot do their job right and have a slow service. Add comment

It's been three weeks and they still haven't gotten back to my numerous phone calls or emails. Every time I have called I've gotten an automatic message saying that they're lines are busy. The process to make my sweaters were great and the prices weren't to bad. The service is unacceptable and should not be aloud. This business is scamming people into paying for something that they won't be able... Read more

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Ordered from them for 2 years and no problems. My last order in October was 2 days late (paid for rush shipping) I ordered 2 days ago and there has been no communication! No live chat on web site, no responding to emails, phone service "unavailable" you can not talk to anyone! I think they can not handle the volume they're getting. Just got another automated call that my order is on hold, but you... Read more

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I ordered shirts for my 1st annual breast cancer walk, since I am a survivor. I ordered the shirts for a team. My shirts did not arrived when promised and when I called customer service is couldn't even speak to a live person. So I emailed and emailed and finally a supervisor called me back. Gave me all kinds of excuses. To make this short, my shirts arrived 3 weeks AFTER the promise date and... Read more

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Ooshirts - HORRIBLE PRODUCT!!! HORRIBLE CUSTOMER SERVICE
1 of 2

Placed order on 12/5/15 for an Xmas present (couldn't give to the little girl who it was intended for at Xmas), rec'd product about a 2 weeks later, opened package and it was HORRIBLE!!! Could not even see the image of the little girl in the jeep, much less the jeep itself (so blurry and ooShirts graphics department approved it, GO FIGURE), and the writing on the back was not black it was light... Read more

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Paid extra to get item delivered by 12/21/15 for 3 items-one item was delivered late - never received the other 2 items. Cancelled payment via charge card - was notifiied by ooShirts that their phone was no longer working.  NOTE-the quality of the one tshirt was VERY POOR!  Not worth $$$ that was paid for the print quailty but needed to give as a gift because it was all the gentleman was... Read more

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