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1.5 Based on 186 reviews Compare to others
  • Customers like
    • Website 8
    • Design abilties 5
    • Price 5
  • Customers don't like
    • Lack of customer service 27
    • Lack of response 19
    • Poor shipping 17

This company has a nice website and looks legit on-screen. SCAM! You will not get your products when they promised, and it may be different from what you ordered. The quality of what you get is questionable. Don't bother calling, no one will pick up the phone nor return your call after leaving a message. Also tried to use the "chat" function on their website. If you start asking too many questions the person on the other end hangs up the chat unexpectedly: without answering your questions. I trusted these people with my design and money only... Read more

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Ooshirts - Terrible customer service
1 of 2

Well, they messed up on the color of my logo. I have tried to contact them now for 3 days with no response. I am going to have to turn to one of their competitors to fix the issue. Do not waste your time or money. The first picture shows my proof. The second one shows the actual shirt that arrived. It's a very pale green compared to the grass green in my proof. So if color is important to you (and customer service) look elsewhere and save yourself a ton of trouble and headaches. Well, I don't know what else to say about it but bad Read more

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I'm still in the process of reaching this company and it's been two weeks since they emailed me to tell me they have a question on my order. I have tried to call them eight times now and even when their system says it will only take 15 minutes to reach a rep, I still hadn't reached anyone and gave up after 35 minutes. I tried again today and the wait was 2 hours! I work a corporate job and WHO has time for that kind of waiting time? They close at 5 pm and aren't open on the weekends so you have NO chance of reaching anyone. Their automated... Read more

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I order T-shirts from from Ooshirts and was told an extra screen charge was recommended. I agreed via email as they requested. I received from no confirmation response from Ooshirts on the order. I replied again the next day, nothing. I then called customer service to get confirmation (which I did) and to speak with a supervisor about the delay. A supervisor was available, so I asked for a name and to be called back. Still crickets. After this truly bad lack of response, I pray the shirts cone in correct. I would not recommend these guys to... Read more

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I wish i read these reviews before i ordered my shirts. We to ordered and the paid what the thier program told me to pay. They have a glitch in the color count. I received a e mail asking for additional 285.00 for the extra color. Which i sent a e mail back and agreed to. The day before the opening of our business i got a call, voicemail to say that they were on hold until i agreed to the extra color. I called twice to talk to someone and go put on hold for over 30 min. Finally Bri who is the person i was e mailing answered and said they... Read more

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Multiple orders, multiple issues, multiple hours spend on hold waiting for someone to pick up on the other line and experience they're "customer service." Customer service is supposed to be where I go in, order a product, and get served the item I requested. My first order was delayed over 2 months due to stocking issues.. and when i finally received my order several shirts were defective. Now I'm on a 45+ minute hold with them trying to resolve a delivery address "issue" that their email representatives can't seem to wrap their head around.... Read more

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The first time I ordered company shirts, things worked out just fine. One year later I ordered the exact same thing. They instead decided to send me a digital print version which was horribly dull, and half of the shirts came without the back logo. After about a painful month of back and forth (including ridiculous suggestions like: "we can offer you a discount on your next order") they finally got sick of my complaining and refunded me. Here we are 1 year later and I'm actually trying to give them business again, not sure why, and the phone... Read more

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I placed a large order ($2300) for company T-Shirts in February 2016. The order was approved, my card was charged and I was given a delivery date of March 23 2016. On March 8 I received an email saying the order was on hold to verify the shipping address. On March 8 I responded back to the email and verified the shipping and billing address. Additionally I called their 800 number and after waiting on hold an hour I took their option of leaving a VM and requesting a call back. I was never called back. I could only assume everything with... Read more

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Immediately after placing an order, I tried to add to it. I sent 2 detailed messages via their webpage; called & left a detailed voicemail. Neither of the messages or the phone call were ever even acknowledged, let alone returned. I called again & held for 50 minutes only to be brushed off and told there was nothing I could do since my order had gone to print after I approved the artwork. I literally approved the artwork as I placed the second phone call, which was AFTER my 2 detailed messages and AFTER my detailed voicemail. I asked for a... Read more

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Hi my name is Jennifer and I have been a client of Ooshirts for over 4 years - I saddened to have to go to extreme measures, however I was left with no choice. I recently placed an order and for whatever reason the system did not pick up the colors that I was ordering. My order was time sensitive and as a result of the miscalculation of colors, my order was then placed on hold. I called several times and left messages as well as sent several emails with no response back as to how to get the order sent out- again as it was time sensitive. I... Read more

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