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I ordered 24 shirts at $237. They were "guaranteed" to arrive by March 13th, which was good, because I had an event on the 13th where I planned to sell the shirts.

My order was placed on hold because my image (which was black and white) had too much "texture" to it and they had to either simplify it or charge me for full color. But when I called (after waiting on the phone for ages to get a human being to talk to), they ASSURED me that the shirts were still guaranteed to arrive on March 13th despite the hold.

Well, March 13th came and went, and I never got those shirts. My event was ruined, and I lost $237 because I couldn't sell the shirts to people who came to the event SPECIFICALLY TO BUY THEM.

I called ooshirts customer service AGAIN, and after waiting on the phone for ages, they told me there was nothing they could do to help me, but I could submit a claim on their website. So I submitted a claim. Got an email back (much later), saying THEY couldn't help me until I actually received the shirts! So I waited until I received the shirts (3 days later) and emailed them back, and now they aren't responding at all. I have emailed twice and called three times, and nothing. This company is the WORST!

Reason of review: Problem with delivery.

Location: Phoenix, Arizona

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Emmanual Pmd

Hello,

We are sorry to hear that you have not been contacted by our claims department yet. This is not the service that we strive to reach here at ooShirts.

If you could please email Shaley@ooshirts.com with your order information we can look into this and make sure that we come to a reasonable resolution as quickly as possible.

We want to make all customers happy and if we have not done this it needs to be taken care of right away.

Kind regards

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