7800 Records St, Lawrence, IN 46226, USA
Not resolved
2.7
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
2 comments

Hello Support agent/staff member/ social media coordinator/ COO/ CEO, I have to say I'm shocked by how bad the service was-- I've supported this business in the past with shirt orders but it seems your company has fallen into some disarray or you only have a staff of 2 working at the company.I can't tell if you're business or a scam company.

I get an email saying 'call our number', when I call, the voice at the other end says there is no support line and to use the live chat at ooshirt.com/chat I type that in, it comes up as an error. I go to your help page contact the live chat feed and wait for 3 hours and 15 minutes for a response. I go to facebook, Instagram, twitter, and even LinkedIn hit them all up and only till I cancel do I see a fast reaction. I'm shocked by how poorly this was handled and surprised by how bad it was.

Except for all the review out there, I see now is 1-star reviews for ooshirts. You used to be a dependable company but this lack of leadership, customer support management is astounding.

I speak to whoever reads this, I myself pride good customer service, its the front lines for any business, and in a growing digital world, it's sink or swim.So whoever is letting your boat sink, I suggest you fix it quickly before your entire company is brought to null.

Review about: Ooshirts Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $92.

Preferred solution: remove customer service manager, remove phone number from site, remove live chat as well. do only email..

Had an Experience with Ooshirts?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
New York, New York, United States #1305776

I am so nervous.I placed an order last week, and paid for rush delivery.

Needless to say, my order is supposed to be here tomorrow and it has yet to ship. I am stuck because there is no way I can order from another company at this point. I tried to get in touch with customer service multiple times. Finally, I was able to chat with someone who told be the order was shipped.

Yet, as of that time, they never sent it to ups, they only printed a ticket. It should not take 5 days to get it to ups, never mind the ship time.

I am praying it comes by this Thursday.So disappointed and I will never use them for any of my printing needs again.

Anonymous
to Anonymous Los Angeles, California, United States #1309030

Same boat. Paid for rush; didn't arrive. I doubt I'll see this shirt.

Guess I'll file a complaint with my credit card company.

Worst e-tailer ever.

You May Also Like