Ooshirts Reviews

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Verified Reviewer
New Reviewer

Communication and Complete lack of Empathy

I found their site via internet search. I liked the tool, shirt was for my son turning 21. Plenty of time for normal processing and standard delivery. Order placed early Sept 4th. Design tool allowed plenty of flexibility, allowed me to add some text on the sleeve with no warning from the tool. It also wasn't clear to me what I should choose for color options. Although my printing was all black on gray shirt, there was a small graphic with a bit of color. I chose "full color" and that I think is what led to the +$50 price. They didn't bother to offer any feedback that might save me money, even though I requested design review. At 9:31AM same day I received a message warning me of an issue with the design, but they used an acronym in the message I didn't understand. I replied instantly - 9:34AM - asking them to clarify the issue. - No response. I sent 3 more messages the same day and following day. No response until Sept 8th, where they explained the problem more clearly, and advised me the delivery date would now be the day AFTER I needed it. I replied that my date wasn't flexible, and due to their slow response it would be a nice customer gesture to change to expedited processing so they could meet my original date. I also said if they weren't will to do that, to cancel my order. Their response did not acknowledge anything, they simply cancelled the order and refunded my charge. Too bad for them, it gets them this bad review in exchange. I'm sure my $50 order will not impact their revenue, but if a dozen others opt for a different provider, maybe they could learn something about customer service. Personally I've spent 30+ years in Customer Service and CS Leadership. This was very poor customer service. Something they purportedly pride themselves on if you check their "About us" page. 1. We get it right the first time. We take your deadlines very seriously. "2. We value frequent and open communication. Communication at every step of the way. Not so much, I think.

User's recommendation: If communication after sale and deadline matters to you, shop elsewhere.

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ID
#2160264 Review #2160264 is a subjective opinion of poster.
Service
Ooshirts Customer Care
Pros
  • Versatile design tool on web
Cons
  • Complete lack of empathy
  • Customer service response time
  • No cost saving suggestion if they sense an over-spend
Preferred solution
Let the company propose a solution

Do not fulfill orders they charge for

Ooshirts charged me $675 for an order on 5/3 and have not yet fulfilled the order. I have sent them multiple emails & they do not reply. Its so unfortunate to see them doing this to other companies.
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ID
#2609316 Review #2609316 is a subjective opinion of poster.
Location
Cerritos, California
New Reviewer

HORRID experience.

WORST and deceiving retailer I have experienced in years. Son ordered three custom shirts. Did not arrive or printed in 5 weeks and he canceled the order. Was informed credited $. Then shirts came and he emailed that way past deadline. Offered to reimburse 50% IF we removed dispute with credit company. Naively did that and then was past dispute period. Even though in writing about the partial refund, then received canned email that son had not responded (when he had) and no dispute would be honored. NEVER order! Credit company is reporting them for fraud and graciously honored dispute. Do NOT subject yourself to fraud and misrepresentation.

User's recommendation: Stay away.

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ID
#2123340 Review #2123340 is a subjective opinion of poster.
Cons
  • Customer service is awful
  • No call from supervisor does not meet deadlines
Loss
$71
Preferred solution
Let the company propose a solution
New Reviewer

Late shipment

I spent 853 dollars on 100 shirts. They were supposed to be here on the 22
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ID
#2011796 Review #2011796 is a subjective opinion of poster.
Loss
$853
Preferred solution
Full refund
New Reviewer

Missing part of order

Message says wait for next avail rep, then pause and says call during business hours. Well Its middle of day...
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ID
#1996589 Review #1996589 is a subjective opinion of poster.
Location
Frisco, Texas
Loss
$30
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Huge delay, no communication

When ordered on May 15, they said my order would be at my doorstep on June 5th. Contacted the company on June 8 because they still were not here. June 9th, finally got a reply that it was caught up in production longer than expected and the new estimated date was June 26! NO update to my order status or any notification it was delayed. It would have been nice to know it wasn't going to meet my deadline about 2 weeks ago so I could find someone else! Now Im struggling to find someone else to do the shirts in time! Now I can't get a response about a refund after 3 emails! Never again will I deal with this company!

User's recommendation: Don't do it!

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ID
#1981634 Review #1981634 is a subjective opinion of poster.
Pros
  • Designing the shirt
Cons
  • Low integrity
  • This company sucks
  • No contact or response from them when order not sent
Loss
$149
Preferred solution
Full refund

Horrible customer service

I placed an order mid April & was told Id receive my package no later than May 7. I never got a tracking number, not an update or email saying they were being sent out. No type of communication; dont reply to emails, never pick up the phone (Im on hold as Im typing this for 30 minutes). I would not recommend & I will NEVER buy from them again.
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ID
#1907314 Review #1907314 is a subjective opinion of poster.
New Reviewer

WORST QUALITY EVER

Worst company! Scammers, do not trust them! The print comes out nothing like what you submit. I even paid an extra $70 to make sure they would print correctly (they messaged me and offered a "higher quality" printing option) only to be shipped a bunch of garbage (white dots instead of words, completely missing sections, missing garments, wrong sizes... Etc!) Not only that but they were 2 MONTHS LATE!!! When I contacted customer service they said "this is the industry standard" BULL! I've had this design printed by other people before (and OOshirts too, which came out great the first time!) They are so up and down and unreliable, some stuff comes out ok and then you order the SAME THING again and it's complete garbage. Don't trust them!!!
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ID
#1656356 Review #1656356 is a subjective opinion of poster.
Product
Ooshirts Sweatshirt
Cons
  • Lengthy claims process
  • Missing garments
  • Did not receive product by guaranteeddeliver date
Reason of review
Damaged or defective
Loss
$600
Preferred solution
Full refund
New Reviewer

Bad Customer Service!

They misprinted my t-shirt order (although the proof was correct). I didn't notice until they were handed out to all the kids. Now they insist on a picture of each t-shirt so they can find a resolution. Because I was only to provide a pic of one of the t-shirts (the one I kept for my child), they're only willing to credit $26 towards a future order! As if I were ever to order with them again. Keep away from this company! I've been printing t-shirts for my business for 12 years, never had issue, went with Ooshirts for the first time (to save a few bucks), but oh boy, do I regret it!
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ID
#1621550 Review #1621550 is a subjective opinion of poster.
Product
Ooshirts Shirt
Pros
  • Less expensive than others
Reason of review
Poor customer service
Loss
$525
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Do not buy from this comapany they are cheap but terrible...They donot honor their timeline when they say they are going to deliver tshirts to you.

Awful...Awful...Awful... This is an awful company to do business with... I placed an order 8/30 even called to make sure the order would be complete and delivered by 8/8 for a family reunion on Saturday 12pm. I gave you all of this information paid the extra money for shipping and rushed. I called 5 times from 8/30 to 8/5 and was told yes we are on schedule no problems. I went with you because you had the best prices. 40 shirts 661.00 dollars... I check in on 8/8 and then I am told oh sorry won’t be there on the 8/8 or the 8/9. No one called me or informed me ahead of time. Now I am paying 1200 dollars for a rushed order through custom ink to get the shirts by 8/10 at 930 in Maryland... This organization screwed me and now I am paying double. If you could not file the order I could have went with another company and save 400 dollars. Now I cancelled my order and expect 100% of my 661.00 dollars back. I am very disappointed in how you treat your customers and will never use this organization again. You are truly not customer oriented. I asked for a supervisor to call me back no one bothered to show any kind of consideration, remorse or accountability.... Do not do business with this company...pay the extra money and use a company in your area or one that will honor what they say and agree too. Mr. Washington Delaware
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ID
#1617038 Review #1617038 is a subjective opinion of poster.
Pros
  • Customer service wanted to help price shipping rushed price
Cons
  • No call from supervisor does not meet deadlines
Reason of review
Problem with delivery
Loss
$661
Preferred solution
I want the full refuned and the shirts free of charge or and additional 300 to off set the 1200 I now had to pay custom ink to still get the family reunion tshirts by saturday. I went from paying 661.00 to 1261.00. I can provide a receipt./
New Reviewer

Poor service

I placed an order for a t-shirt which I never received. The order was replaced without any difficulty, but that hasn't been received. When I try to communicate, I am unable to get a person to deal with my problem. I.e. to refund the payment. This has been ongoing now for 5 months.
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ID
#1613024 Review #1613024 is a subjective opinion of poster.
Product
Ooshirts T-shirt
Cons
  • Did not receive the product
Reason of review
Problem with delivery
Loss
$31
Preferred solution
Full refund
New Reviewer
I had a very very important and historical family reunion where I was responsible for ordering the family reunion shirts (45th year). I went online and ordered from ooshirts.com. I sent my order more than enough time for them to have them ready. I think this company...
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ID
#1583916 Review #1583916 is a subjective opinion of poster.
Product
Ooshirts T-shirt
Pros
  • Price
  • Product and price
Cons
  • Slow emails and not getting through
  • This company sucks
  • Not reliable
Reason of review
Problem with delivery
Preferred solution
Company need to re-evaluate itself and make sure they can deliver the products as advertised.
New Reviewer

Uhohshirts.com

If I could provide a lower than 1 star rating I certainly would. I have used this company for over 6+ years and have spent tens of thousands of dollars on t-shirts provided by ooshirts. However, upon being promised a delivery date, the date was not met, I was not notified, I spent a whole day on the phone trying to find out where my shirts are. Finally I was told the shirts are still being printed and there is no way to know when the shirts will be shipped or delivered. I am now stuck with 300+ customers expecting a shirt and no way of obtaining the shirts or knowing when they will arrive. Upon pressing customer service they were EXTREMELY unhelpful and would only offer 25% off of my next purchase (Which I will never be placing with this company again) and no answers, options, or solutions. I am completely at a loss and now have no way of providing these tshirts to the my customers in time. Terrible service, terrible response time, un-kept guarantees. Seriously, this company should be called uh-ohshirts.com
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ID
#1573509 Review #1573509 is a subjective opinion of poster.
Product
Ooshirts T-shirt
Pros
  • Price
Cons
  • Everything else
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Deliver product or service ordered
Ooshirts - These folks suck!!
I ordered a t-shirt and ended up getting it NOT to the specs of the graphic I sent. Black lettering on a white tee and there were spots where the black didn't sit and white came through the lettering. You can see one example in the photo, there's a couple like this. I...
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ID
#1534677 Review #1534677 is a subjective opinion of poster.
Product
Ooshirts T-shirt
Reason of review
Damaged or defective
Loss
$10
Preferred solution
Price reduction

Experience sucked

Very unprofessional,never received shirts ordered them 3 weaks earlier here it is 3 weeks later still hasn't recieved shirts.yall are not professional
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ID
#1483352 Review #1483352 is a subjective opinion of poster.
New Reviewer

Terrible!

I placed my order on Jan 4th with an expected deliver date of 1/18. Received my artwork proof on 1/7 and was told it was going into production. 1/18 came and went with no shirt so I emailed them on 1/20 asking when I could expect it. They replied on 1/21 saying there were extreme production delays and my new non-guaranteed delivery date was 2/4 and offered me a small discount on a future order. I responded and asked if there was any way to expedite as the new date was more than 2 weeks after the originally promised date and was told that I could pay an extra $8.58 for rush shipping and a new delivery date of 1/28. I declined to pay extra to get it 10 days later than originally promised. On 1/25 they contacted me to tell me there was a problem with production (this was a very simple design - all lettering) and they were refunding my payment. A three week wait for nothing. After reading these reviews, I'm probably lucky they cancelled rather than sending me a poorly produced shirt with a no return policy.
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ID
#1457515 Review #1457515 is a subjective opinion of poster.
Reason of review
Order processing issue

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