Update by user Sep 23, 2014
They are now emailing me 3 times a day harassing me to continue to work with Michelle who has no ability to authorize a reprint or a refund. WHY WOULD I WORK WITH HER?
Original review posted by user Sep 18, 2014
They messed up on my print by adding an apostrophe after my company's logo on 600 shirts. Not only did it take 6 hours to get someone from Claims to finally answer the phone, but they then only offered less then 50% credit for my next order.
What am I going to do with 600 unusable t-shirts? Michelle was so rude to me when she finally called me back she didn't tell me who she was or what the call was in reference to.
I have to email her 5 times, 3 calls to customer services, 2 requests to speak to managers, and finally a 45 min call (in which she hung up on me) to find out that she was the head of her"department" but couldn't authorize a reprint and when I asked who could she said anthony or someone like that who was the owner and there was NO WAY to get in touch with them.
Reason of review: Damaged or defective.
Monetary Loss: $5512.
Preferred solution: Full refund.