Ooshirts - Very poor post sale support designed to intentionally delay resolution until credit card dispute process time expires.
At first, I was very pleased with the company.The pre-sales support was fantastic in getting the shirt proofed and fixed.
I had placed 3 different custom shirt orders, two were great. The third was a complete miss-print, it looked good -- but it didn't have the graphics on it that I had ordered. Further, it took 43 days to be received, way more than the 14 days claimed. When finally received, I immediately notified them of their mistake, with photographic proof.
Since then I have tried phone, instant chat on their site, and email contact. All told, at least 10 different contacts with their post sales support to fix the issue -- all to no avail. My caution to you would be that, if anything is not right with your order, please know that you will not receive timely nor effective responses. The company insists that only one claim representative works with you, and that the entirety of the rest of the company is unable to provide any assistance.
This is a major flaw and big problem with respect to customer service support after the sale. Due to the problem, make sure you know your credit card dispute process policies and procedures -- you will need them!
In fact, it is my belief that their post sale process is intentionally designed to delay your dispute with them by promising resolution later, and then never resolving the problem, but having delayed long enough to get outside of the dispute resolution process window with your credit card company.Buyer Beware!
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